Do you need additional support?

Trusted Network GmbH

Max-Planck-Str. 1
D-85716 Unterschleissheim

T     +49 89 / 54 80 16 3 - 0
F     +49 89 / 54 80 16 3 - 222

24h Hotline: 0900 / 1499 199
(1,99 €/min from a German landline; prices from mobile phone connections may vary.)



You can contact our 24/7 customer support as follows:
During business hours
Monday to Friday, 9 am to 5 pm
T +49 (0) 89 / 54 80 16 3 – 0
Outside of business hours
Nighttime, weekend or holidays
T 0900 / 1499 199
(1,99 €/min from a German landline; prices from mobile phone connections may vary.)
Customers with maintenance contracts
Customers with maintenance contracts have their own 24/7 support hotline for use at no extra cost.
Remote support
In case of remote support through our team, please download our remote support tool:
Our customers also have our information and support portal at their disposal:
If you do not have access details, please contact our customer support.



In our download area you will find price lists and helpful tools.



[Translate to english:] Preislisten:

Internet Connectivity

We uphold performant internet connectivity and continuously upgrade with the latest technical components.


  • Juniper Networks routers
  • Juniper Networks & Cisco switches

Locations and Peering Points

  • Frankfurt am Main: DE-CIX, ECIX-FRA, KleyReX
  • 2 in Munich: ECIX-MUC (INXS), DE-CIX Munich
  • Nuremberg: N-IX
  • Hamburg: DE-CIX Hamburg
  • Vienna: VIX
  • Unterschleissheim: Own data center
  • New York: DE-CIX New York

Total capacity to the outside

  • 80 Gbit/s


8 redundant uplinks are spread out over all of our locations.


  • Multiple 10GE Peerings with Deutsche Telekom AG
  • At all locations, we are listed as members and maintain our own routing equipment on site
  • Since 2004 full IPv6 connectivity

Here are a few of our more than 450 peerings

  • Abovenet
  • Arcor/Vodafone
  • DFN (Deutsches Forschungsnetz)
  • freenet
  • HanseNet (Alice)
  • M-net
  • Telefonica/mediaWays

You can find further information about our peerings on the RIPE Database or PeeringDB.