Max-Planck-Str. 1
D-85716 Unterschleissheim
T +49 89 / 54 80 16 3 - 0
F +49 89 / 54 80 16 3 - 222
M info@tnib.de
24h Hotline: 0900 / 1499 199
(1,99 €/min from a German landline; prices from mobile phone connections may vary.)
You can contact our 24/7 customer support as follows:
During business hours
Monday to Friday, 9 am to 5 pm
T +49 (0) 89 / 54 80 16 3 – 0
Outside of business hours
Nighttime, weekend or holidays
T 0900 / 1499 199
(1,99 €/min from a German landline; prices from mobile phone connections may vary.)
Customers with maintenance contracts
Customers with maintenance contracts have their own 24/7 support hotline for use at no extra cost.
Remote support
In case of remote support through our team, please download our remote support tool:
Windows: TrustedNetwork_RemoteSupport_en.zip
Mac: TrustedNetwork_RemoteSupport_MAC_en.zip
Our customers also have our information and support portal at their disposal:
kiss.tnib.de
If you do not have access details, please contact our customer support.
In our download area you will find price lists and helpful tools.
Whether you are making a new investment or modernizing your IT infrastructure, we offer consultation on infrastructure and project planning, and, depending on the project scope, also undertake needs analyses, analyze the hard- and software situation, design the implementation phase and advise you on data security and other security issues.
Our certified specialists are ready to set up new networks or extend existing infrastructure. Efficient project planning and the standard of consistent high quality upheld by us enable us to reduce downtime and disruptions to operations to a minimum.
Network infrastructure which is already in place is automatically entitled to our support services. We have reserved a special hotline for subscribers, and also have a general support hotline for spontaneous support, and a 24/7 ticket system for any questions and queries. We are a lean company, so our reaction times are very short.