Max-Planck-Str. 1
D-85716 Unterschleissheim
T +49 89 / 54 80 16 3 - 0
F +49 89 / 54 80 16 3 - 222
M info@tnib.de
24h Hotline: 0900 / 1499 199
(1,99 €/min from a German landline; prices from mobile phone connections may vary.)
You can contact our 24/7 customer support as follows:
During business hours
Monday to Friday, 9 am to 5 pm
T +49 (0) 89 / 54 80 16 3 – 0
Outside of business hours
Nighttime, weekend or holidays
T 0900 / 1499 199
(1,99 €/min from a German landline; prices from mobile phone connections may vary.)
Customers with maintenance contracts
Customers with maintenance contracts have their own 24/7 support hotline for use at no extra cost.
Remote support
In case of remote support through our team, please download our remote support tool:
Windows: TrustedNetwork_RemoteSupport_en.zip
Mac: TrustedNetwork_RemoteSupport_MAC_en.zip
Our customers also have our information and support portal at their disposal:
kiss.tnib.de
If you do not have access details, please contact our customer support.
In our download area you will find price lists and helpful tools.
We are independent of any other business; we are a politically, technologically and economically independent company. Independence is the prerequisite for us to be able to give objective advice and offer high-quality services.
We are aware of the crucial role that IT infrastructure and data play in the development of our clients’ businesses and therefore do everything we can to ensure that both are maximally available.
We are continuously investing in innovative technologies, in upgrading the security of our data center and in ensuring the availability and redundancy of our connections.
We take care to provide services, solutions and products that closely match the requirements and needs of our customers and help attain predefined goals.
We regularly liaise with technology providers and ensure a continuous internal sharing of knowledge. As a result, the quality of our advice is far above average.
Our specialization in provider, network and telecommunications services as well as in carrier services gives us expertise that has us stand out from the crowd.
We are quick and easy to adapt to new situations and flexibly deliver consistent high-quality service. Our decision-making and coordination processes are fast and efficient.