Max-Planck-Str. 1
D-85716 Unterschleissheim
T +49 89 / 54 80 16 3 - 0
F +49 89 / 54 80 16 3 - 222
M info@tnib.de
24h Hotline: 0900 / 1499 199
(1,99 €/min from a German landline; prices from mobile phone connections may vary.)
You can contact our 24/7 customer support as follows:
During business hours
Monday to Friday, 9 am to 5 pm
T +49 (0) 89 / 54 80 16 3 – 0
Outside of business hours
Nighttime, weekend or holidays
T 0900 / 1499 199
(1,99 €/min from a German landline; prices from mobile phone connections may vary.)
Customers with maintenance contracts
Customers with maintenance contracts have their own 24/7 support hotline for use at no extra cost.
Remote support
In case of remote support through our team, please download our remote support tool:
Windows: TrustedNetwork_RemoteSupport_en.zip
Mac: TrustedNetwork_RemoteSupport_MAC_en.zip
Our customers also have our information and support portal at their disposal:
kiss.tnib.de
If you do not have access details, please contact our customer support.
In our download area you will find price lists and helpful tools.
As a host we run our customersʹ applications or internet projects on our high-performance data network. In other words, we at our data center provide the hardware, ensure failsafe operations, and are responsible for regular maintenance and all infrastructure servicing.
We store and administer single domains or whole domain packages. Our domain portfolio comprises more than 1,000 top level domains.
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Server hosting entails us providing server capacity for various usages. We provide all necessary resources, from virtual or dedicated servers to network connectivity to safe storage in our data center and infrastructure servicing.
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To our clients, our virtual servers are in no way different to real servers. We set up custom-tailored virtual machines with freely selectable operating systems on our high-performance data hosts.
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A dedicated server is a server which is exclusively reserved for a client or a network service or is kept available for a permanent service. Our high-output dedicated servers are ideal for resource-intensive IT projects that need massive storage and computing capacity.
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We offer web space on our high-performance servers and provide detailed web statistics. Our web servers have high-speed internet access; daily backups ensure that their data is secure. We also offer complete web hosting packages for a variety of requirements.
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We host email accounts on failsafe mail servers replete with a web interface for user management. It goes without saying that our mail servers are reliably protected against viruses and spam.
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FTP (File transfer protocol). We provide FTP space complete with a web interface for user management. Our FTP servers have high-speed internet access and are located in our air-conditioned failsafe data center.
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We use CDN technology (content delivery network) in order to ensure the optimized delivery of large volumes of data. CDN relies on a network of distributed servers that are optimized for performance to handle large volumes of data.
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