Max-Planck-Str. 1
D-85716 Unterschleissheim
T +49 89 / 54 80 16 3 - 0
F +49 89 / 54 80 16 3 - 222
M info@tnib.de
24h Hotline: 0900 / 1499 199
(1,99 €/min from a German landline; prices from mobile phone connections may vary.)
You can contact our 24/7 customer support as follows:
During business hours
Monday to Friday, 9 am to 5 pm
T +49 (0) 89 / 54 80 16 3 – 0
Outside of business hours
Nighttime, weekend or holidays
T 0900 / 1499 199
(1,99 €/min from a German landline; prices from mobile phone connections may vary.)
Customers with maintenance contracts
Customers with maintenance contracts have their own 24/7 support hotline for use at no extra cost.
Remote support
In case of remote support through our team, please download our remote support tool:
Windows: TrustedNetwork_RemoteSupport_en.zip
Mac: TrustedNetwork_RemoteSupport_MAC_en.zip
Our customers also have our information and support portal at their disposal:
kiss.tnib.de
If you do not have access details, please contact our customer support.
In our download area you will find price lists and helpful tools.
Max-Planck-Str. 1
D-85716 Unterschleissheim
T +49 89 / 54 80 16 3 - 0
F +49 89 / 54 80 16 3 - 222
M info@tnib.de
24h Hotline: 0900 / 1499 199
(1,99 €/min from a German landline; prices from mobile phone connections may vary.)