Max-Planck-Str. 1
D-85716 Unterschleissheim
T +49 89 / 54 80 16 3 - 0
F +49 89 / 54 80 16 3 - 222
M info@tnib.de
24h Hotline: 0900 / 1499 199
(1,99 €/min from a German landline; prices from mobile phone connections may vary.)
You can contact our 24/7 customer support as follows:
During business hours
Monday to Friday, 9 am to 5 pm
T +49 (0) 89 / 54 80 16 3 – 0
Outside of business hours
Nighttime, weekend or holidays
T 0900 / 1499 199
(1,99 €/min from a German landline; prices from mobile phone connections may vary.)
Customers with maintenance contracts
Customers with maintenance contracts have their own 24/7 support hotline for use at no extra cost.
Remote support
In case of remote support through our team, please download our remote support tool:
Windows: TrustedNetwork_RemoteSupport_en.zip
Mac: TrustedNetwork_RemoteSupport_MAC_en.zip
Our customers also have our information and support portal at their disposal:
kiss.tnib.de
If you do not have access details, please contact our customer support.
In our download area you will find price lists and helpful tools.
We offer a secured data center at our location in Unterschleissheim near Munich and also maintain our own unique and redundant connections to internet nodes.
As an independent operator we guarantee our customers that data is stored solely in our data center, not anywhere else.
Our customers profit from objective added value and will notice a positive qualitative difference to our competitors.